Last Updated: March 2026
ScanGuard Private Limited (hereinafter “Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile application, QR code–based services, challan settlement assistance, and any other related services (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.
This Privacy Policy applies to all personal information collected through our digital platforms (website, mobile app, QR code interfaces) and during the provision of our Services, including but not limited to:
QR-enabled vehicle tags that facilitate masked communication;
Challan settlement assistance services;
Customer support and service-related communications.
This policy does not apply to information collected offline, through third-party websites, or by any third party over which the Company has no control.
By voluntarily providing your personal information to us, whether during registration, purchase of a QR tag, or availing challan services, you expressly consent to the collection, processing, storage, and transfer of your information as described in this Privacy Policy. You further consent to receiving communications (including transactional and service-related messages) via email, SMS, WhatsApp, or phone calls.
You may withdraw your consent at any time by contacting us; however, withdrawal may limit or terminate your ability to use certain Services.
We collect only such information as is necessary to provide, maintain, and improve our Services. The categories of information include:
3.1 Information You Provide Directly
Registration Data: Name, email address, phone number, vehicle registration number, and address when you create an account or purchase a QR tag.
Challan Settlement Data: Details of traffic challans, vehicle documents, payment information, and any other data required to process settlement requests.
Communication Data: Information you provide when contacting customer support, including emails, chat logs, and call recordings (where permitted by law).
3.2 Information Collected Automatically
When you use our Services, we may automatically collect:
Device and Log Data: IP address, browser type, operating system, device identifiers, referring URLs, pages visited, and timestamps.
Usage Data: Interactions with our platform, QR code scans (masked, anonymized), and feature usage patterns.
Cookies and Similar Technologies: We use cookies and local storage to enhance user experience, analyze trends, and administer the platform. You may disable cookies through your browser settings, but doing so may affect functionality.
3.3 No Sensitive Personal Data
We do not intentionally collect sensitive personal data (such as biometric information, financial passwords, health data, etc.) unless explicitly provided by you for challan settlement (e.g., payment instrument details), and even then, such data is processed with heightened security.
We use your information for the following purposes:
To deliver, operate, and maintain our Services (e.g., enabling masked calls/SMS, processing challan settlements);
To authenticate your identity and prevent fraud or unauthorized use;
To communicate with you regarding your account, service updates, transactional messages, and support;
To improve and personalize user experience, including analyzing usage trends;
To comply with legal obligations, enforce our Terms and Conditions, and protect the rights, property, or safety of the Company, our users, or others;
To develop new features and services.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5.1 Security Measures
We implement industry-standard security practices, including:
Encryption (SHA-1 or higher) for data in transit and at rest;
Access controls and restricted employee access to personal data;
Regular security assessments and audits.
All data is hosted on secure cloud infrastructure (AWS) located in Mumbai, India, ensuring compliance with local data residency requirements.
5.2 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. After such period, data is anonymized or securely deleted.
We may disclose your personal information in the following limited circumstances:
Service Providers: To third-party vendors, agents, and contractors who assist us in delivering Services (e.g., cloud hosting, payment processing, legal assistance for challan settlement), subject to confidentiality obligations.
Government or Legal Authorities: When required by law, court order, or regulatory authority, or to protect the Company’s rights and interests.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the successor entity.
With Your Consent: Where you have explicitly authorized such disclosure.
Except as stated above, we do not share your personal information with third parties.
Under Indian law and applicable data protection principles, you have the following rights:
Access: You may request a copy of the personal information we hold about you.
Correction: You may update or correct inaccurate or incomplete information.
Withdrawal of Consent: You may withdraw consent for processing, subject to legal or contractual restrictions.
Deletion: You may request deletion of your personal data, provided it is no longer necessary for the purposes for which it was collected or required by law.
To exercise these rights, please contact our Grievance Officer at the details provided in Section 12. We will respond within a reasonable time (typically 30 days) as required under Indian law.
Important: Certain Services (e.g., active QR tag functionality, ongoing challan settlement) may require retention of your data. Deletion requests may result in termination of those Services.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information. Parents or guardians who believe their child has provided personal information should contact us immediately.
All personal data collected by the Company is stored on servers located in India. We do not transfer personal data outside India except where necessary for providing Services (e.g., using cloud infrastructure with data residency in India) or as required by law.
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, with the “Last Updated” date revised accordingly. Your continued use of the Services after the posting of changes constitutes your acceptance of such changes. Material changes may be notified via email or prominent notice on our platform.
To the maximum extent permitted under Indian law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from unauthorized access to or use of your personal information, unless caused by the Company’s gross negligence or willful misconduct. Our total liability under this Privacy Policy is limited to the amount paid by you, if any, for the specific Service giving rise to the claim.
In compliance with the Information Technology Act, 2000 and the rules thereunder, we have appointed a Grievance Officer to address any concerns or grievances regarding the processing of personal information. You may contact:
Grievance Officer
ScanGuard Private Limited
[Registered Address, New Delhi]
Email: grievance@scanguard.online
Please allow up to 30 days for resolution of complaints.
This Privacy Policy shall be governed by the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India, and shall be resolved in accordance with the dispute resolution mechanism set forth in the Terms and Conditions of ScanGuard Private Limited, including the mandatory arbitration clause.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
ScanGuard Private Limited
Email: contact@scanguard.online
By using ScanGuard’s Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
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